Dan's Portfolio

Blockchain Developer

Humans.ai

Thu Sep 01 2022 - Present

Design, develop, and deploy decentralized smart contracts on various EVM blockchain platforms such as Ethereum, Hedera, and Evmos.
Conduct internal audits of smart contracts using relevant tools such as Slither, MythX, and other industry-standard auditing tools to ensure security and identify potential vulnerabilities.
Collaborate with external auditing firms to facilitate comprehensive external audits of smart contracts, ensuring compliance with industry best practices and regulatory requirements.
Integrate smart contracts with front-end and back-end systems to create decentralized applications.
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
Develop and maintain internal libraries and frameworks for efficient smart contract development.
Utilize ethers.js and other relevant technologies to interact with blockchain networks.
Stay up-to-date with the latest developments in the blockchain space and proactively incorporate new technologies into the development process.
Write clean, efficient, and well-documented code.
Participate in code reviews and contribute to the development of best practices and guidelines.
Support and troubleshoot production issues related to smart contract deployment and integration.
Collaborate with other developers, project managers, and stakeholders to ensure the timely delivery of high-quality products.
Contribute to the research and development of new blockchain-based solutions.

Technical Services Manager

DEVHD

Wed Sep 01 2021 - Thu Sep 01 2022

Responsible for the configuration and administration of solutions within the ServiceNow environment.
Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment.
Be the primary resource for ensuring system health.
Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies.
Configure, customize, script, and develop the ServiceNow platform.
Gather specifications from service owners, document requirements, and deliver product releases to - meet business needs.
Build workflows from service owner requirements including requests, request items, and tasks.
Design and build integrations and process automation using ServiceNow.
Use MID servers, web services, email, and other relevant technology to integrate tools with the ServiceNow platform.
Create views and reports as needed to illustrate service performance and demonstrate business value.

Support Services Specialist

General Electric

Sat Jun 01 2019 - Wed Sep 01 2021

Work independently and manage workload with the organization to meet expectations and objectives.
Understand and represent the customer’s needs as part of providing IT services that meet or exceed those business needs.
Responsible for the optimal operation of our environment by actively investigating issues and solving problems.
Work with ITSM team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues.
Escalate performance issues, unresolvable incidents, and service interruptions to Service Now technical support. Create and update incident records in Service Now’s tracking system.
Advanced knowledge of ServiceNow applications and functionality for Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB, and reports/metrics, as well as Performance Analytics.
Use data-driven techniques, to analyze and interpret data.
Help standardize processes and procedures and provide improvement.
Central tracking and management of enterprise vulnerabilities.
Keep current with vulnerabilities, attacks, and countermeasures as well as devote time to research and development activities.
Implement processes and management tools used to identify vulnerabilities and track their remediation within the GE environment.
Download and install Microsoft Windows beta patches as they become available within the Security Update Validation Program.
Follow the validation strategy for testing supported operating system patches.
Perform a cursory analysis of each patch, to determine which product functionality might be impacted by the patch.
Set up and maintain an efficient, productive testing environment.
Set up and complete a Test Summary for each set of operating system patches.
Submit feedback and bug reports to Microsoft at the end of each testing cycle.
Report and summarize test results.

Application Support Engineer

Stefanini EMEA

Sun Apr 01 2018 - Sat Jun 01 2019

Responsible for the effective operation of Stefanini's hosted applications. Specifically, supporting hosted instances on ITSM tools.
Provide level 2 and level 3 support for the application with assistance from our vendors.
Perform routine system maintenance on the hosted applications in accordance with Stefanini ITSM policies and procedures.
Make necessary data configuration changes to the application as requested by projects or external customers.
Monitor load and system error reports.
Maintain and control high-quality standards of supported applications.
Answer questions on application features.
Write and maintain up-to-date documentation related to the application administration.
Assist Projects and development team in QA and UAT Phase.
Provide training to end-users.

Major Incident Manager

Stefanini EMEA

Mon Feb 01 2016 - Sun Apr 01 2018

Supervise and coordinate the day-to-day quality and integrity of the Incident Management and Control processes.
Restore normal service operation as quickly as possible and minimize the adverse impact of outages on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
Organize and coordinate bridge calls in case of major outages and provide live updates to end users, service desk teams, management, and other stakeholders.
Single point of contact for all IT communications, ensuring that all end users receive the announcements in their local language.
End-to-end ticket owner, send out notifications and status of all incidents to high-level internal and client leadership while managing SLAs.
Proven ability to identify Problem tickets candidates and Shift Left opportunities and feed this information to the Account Specialists and Program Manager.
Performing root cause analysis on bouncing tickets and follow-up for closure.
Quality concerns analysis and providing feedback to service desk technicians.3
In charge of preparing weekly and monthly reporting slides, and presenting them in meetings with internal and client management.
Design, development, testing, and implementation of additional tools to help daily service desk activities (dashboards, reports, apps).
Highly oriented toward process improvement, automation, and gap analysis.
Provide coaching and mentoring in the apprentice program and for new Incident Controllers.
Role presentation for pre-sale client visits and new hires.
Single point of contact for Service Desk technicians.
Act as backup for other horizontal or management team members.

Support Engineer

Stefanini EMEA

Mon Jun 01 2015 - Mon Feb 01 2016

Level 1 system administrator for systems: SAP, Service Now, Lotus Notes, PeopleSoft, Google Apps, PPM, WebEx, BaaN, Salesforce.
Ticket queue and email inbox management while acting as SPOC for the entire Service Desk.
Handling inbound and outbound calls according to project standards.
Remote troubleshooting and chat support.
Acting as a backup for the Incident Manager and Team Leader when requested.
Provide customers with outstanding client care and service at all times.
Maintain project SLAs and KPIs.
Able to work in a highly multitasking environment.